Depending on when and where you got your PDFsam Enhanced license you may have a license key or your product may be managed through your PDFsam Enhanced Account.
We'll cover the following topics:
- Transferring a license managed through your account
- Users with a perpetual product
- Transferring a license managed with a license key
Transferring a License Managed Through your Account
Your product is linked to your PDFsam Enhanced account. When you sign into PDFsam Enhanced on your new device, your license will transfer.
- Click on the Login logo in the top right corner.
- Choose SIGN IN.
- Choose to sign in with (Google / Facebook / Microsoft).
Or you can choose to sign in with your PDFsam Enhanced Account.
- Type the same email that was used while the purchase.
- Enter the password from your account.
- Click SIGN IN.
Once you have signed in you'll see this notification confirming your product is now activated.
Users with a Perpetual Product
When you will try to activate your PDFsam Enhanced perpetual license on the new computer, you will see this message advising you that your license is currently assigned to another device.
You are able to reset your license twice a year. Your license can be assigned to one device at a time, so you will encounter the window below.
- Click Yes.
This screen is appearing because your license has been assigned, you'll proceed to reset the assignment.
- Click Reset your license here.
You'll be brought to the Manage Products section of the account area.
- Locate your product and choose the dropdown option.
- Click Reset license.
- Choose Continue.
Now your license has to be reassigned to you.
- Click on the dropdown next to Unassigned Licenses.
- Choose Assign to Me.
Transferring a License Managed with a License Key
PDFsam Enhanced licenses are valid for only 1 activation at a time. The activation is noted in the registry. If you reformat your hard drive or decide to use PDFsam Enhanced on another computer then you will need to:
- Contact our support team.
- Provide them with your previous key, order ID, or purchase details of PDFsam Enhanced.
You can contact us by clicking on Contact us on our main support page.
*You will need to enter your email address. A security code will be sent to you. Enter the code and click on Validate. You will then be able to open a request.
The agent will be able to disable your previous activation key. You will be issued a new license key that is valid for 1 use. You can repeat this process as many times as you need.